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Customer Service
How We Handle & Process Your Order
1. Within seconds of placing your order, you will receive
an email confirmation containing your order number & other important
information.
2. If you place order during regular business hours,
your order will be packaged and prepared for shipment the very next
morning.
3. After your order is shipped, you will receive an email
with your tracking number.
4. In just a couple of days, typically 3 days or less,
your order will be delivered directly to your door. Underwerarproducts.com is committed to your satisfaction; it is our top priority.
In addition to offering a wide variety of swimwear and underwear, we strive
to provide you with the best service in the industry. Here you will find
quick answers to your questions.
Returns and Exchanges
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How do I return or exchange an item?
We want you to be fully satisfied with your purchase.
Underwearproducts.com will gladly accept returns and exchanges within 30 days
of the shipment date. Merchandise must be returned in its original,
unused condition, including all original tags. All packages must be
returned prepaid; we cannot accept C.O.D. deliveries. To return an item,
please contact at underwearproduct@aol.com
Is there an exchange shipping fee?
No. Since you pay the cost of shipping back your purchase, we will cover
the cost of shipping out your exchange via our Ground service.
This offer excludes the remote states of Alaska and Hawaii.
How do I know if my item is eligible for return?
We gladly accept returns within 30 days of ship date. All items
must be in original, unused condition (i.e. have not been worn in the
water) and retain all original tags and packaging.How long will
it take to receive my refund?
Credits usually take 7-10 business days from the time we receive your
item(s).
What's the best way to ship back my return?
We recommend a traceable or insured method which allows you some
recourse in case the package is lost in the mail. Some examples:
Fedex, DHL, UPS or US Insured Mail.
Are Shipping Fees Refundable?
Shipping fees are non-refundable in the event of a Return or Exchange.
However, your exchange items may be eligible for free exchange shipping
(see above.)
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Checking the Status of Your Order
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Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of
our site to check your order status.
How do I change quantities or cancel an item in my order?
Because of our high speed shipping process, orders are final upon
clicking the Place Order button.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of
our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of
our site to track your order status. Be sure that all of the items in
your order have shipped already. If your order displays Package Tracking
Numbers, you may check with the mail carrier (USPS, DHL or UPS) to
confirm that your packages were delivered. If your packages show a
status of "delivered", please contact us at customer service for further
assistance.
An item is missing from my shipment.
If you have ordered an item which takes more than 24 hours to ship, it
will most likely arrive separately from the faster items. If all
of your invoiced items take 24 hours to ship and it is missing from the
package, please contact our customer service and we would be happy to
assist you.
My product is missing parts.
Please check the item description on our website for an account of any
special parts or pamphlets which should be included with your item. If
they are missing, please contact customer service to investigate.
What is a backorder?
A backorder is when an item has recently and unexpectedly run out of
stock. In this situation, we will contact you via email to notify you
of the backorder and ask your preference on how you would like your
order handled.
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Shipping & Delivery
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What are your shipping options and fees?
Click here to see our shipping
options and fees.
When will my order ship and what are my shipping charges?
All orders received by 12:00 p.m. (noon), PST, M-F, are typically
shipped the same day. Orders placed after 12:00pm will ship the next
business day.
Please check the item description of the
particular product you are ordering for more specific information on its
shipping time. How do I calculate my delivery time?
To
calculate your delivery time, start from the business day after your
expected ship date. (For example, if your package ships on Monday,
Tuesday will be the first day of transit. If your package ships on
Friday, Monday will be the first day of transit, and so on.)
Do you ship to my country?
We are currently shipping orders within the fifty United States and Worldwide.
How do I track my shipment?
Click the "My Account / Order Status" link at the top right hand side of
our site to track your order. When your order ships, a shipping confirmation email will also be
sent to you with instructions on how to track your package.
When will I get my order?
We ship most orders from our
New Jersey. Most customers who select standard
shipping receive their orders in 7 business days or less, depending upon
your proximity to our location.
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Placing an Order
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What are my payment choices?
We accept Visa, MasterCard, PayPal and Google Checkout.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the
navigation menus on the left of our website. (2) type a
keyword into the SEARCH box. If you have any trouble locating a product,
feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be
interested in. Categories are located on the left of our
website. QUICK TIP: Place your mouse cursor over anything you think
could be a clickable link. You'll notice that anytime you scroll over
something that is a link, your mouse cursor will become a "hand".
Whereas scrolling over anything that is NOT a link will leave your
cursor as an "arrow". You may also type a keyword into the SEARCH box to
quickly find a specific product. If you have any trouble locating a
product, feel free to contact customer service for assistance.
How do I know which size to order?
Please refer to the
sizing chart link available below the "Add to Cart"
for every item.
Can I change my order once it has been placed?
We ship all orders as soon as possible, which means that once you click
the “Place Order” button your order cannot be changed.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best
price. We value your business and strive to keep our prices low, and
SAVE you money!
Privacy Policy
We value your privacy. Please view our
Privacy Policy for complete details on how we use the information we
collect.
Security
This website is protected with SSL (secure socket layer) encryption, the
highest standard in Internet security.
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FAQ (Frequently Asked Questions)
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What is your return policy?
We want you to be fully satisfied with your purchase at Underwearproducts.com
will gladly accept returns and exchanges within 30 days of the shipment
date. Merchandise must be returned in its original, unused condition,
including all original tags and packaging. All packages must be returned prepaid; we
cannot accept C.O.D. deliveries.
Do you have a retail location?
We do not currently maintain a retail store.
Can I request a catalog?
We currently do not offer a printed catalog. Our product selection
changes daily. You can find our entire product catalog online at
www.underwearproducts.com.
What is a "Grab Bag" suit?
Our special "grab bag" deals are nothing but new, first quality suits at
unbeatable savings. You pick the size and we pick the color, and the
more you buy the better the price!
The color/size is am looking for is not an available selection.
Our special "grab bag" deals are nothing but new, first quality suits at
unbeatable savings. You pick the size and we pick the color, and the
more you buy the better the price! We are sorry, but due to limitations
in availability, we cannot guarantee a specific style or color.
I cannot view any color/size selections.
There are some known issues with certain versions of Macintosh or Dell
computers that prevent the sizes and colors from displaying. We are
working on resolving these issues. In the meantime, we would be happy
to place orders or check availability for you over the phone or via
email.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of
our site to review your orders. You may compare your order history on
our website, with your financial records. If you have further questions
or concerns, please contact customer service for further assistance.
Will I receive spam email from
Underwearproducts.com?
Absolutely not! The only emails you will
receive from us are specifically regarding the status of your
Underwearproducts.com order, although we do recommend that you sign up for our
Underwearproducts.com mailing list to receive periodic offers, updates, and
discounts.
Do you accept
Purchase Orders?
No. We currently accept credit
card orders only.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of
our site to print invoices.
When will my credit appear on my account?
Credits usually take a maximum of 7-10 business days to post from the
time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when your order is placed.
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Contact Us
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How can I contact you?
Couldn't find the information you needed? Please
contact us. |
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